Forecast Coffee Careers
Cafe Supervisor - Main St
Description
The role of Cafe Supervisor is an essential part of our business in all of our locations. You embody and live the Forecast core values and strive to apply these to all duties within your role.
“Forecast Coffee exists to create space to feed the soul, igniting our collective passion for each other, our community, and the outdoors.”
In your role you will work closely with the Cafe Manager in guiding staff in efficient and successful daily operations of your location.
Café/Bar Daily Operations:
- Open and close the cafe following all open/close procedures
- Cash handling- ensure accurate till counts and change float.
- Managing the café/bar while on shift; providing leadership and guidance to the team of baristas when the cafe manager is not present.
- Using daily plan to ensure day to day operations run smoothly (Plan breaks/orders/receiving/cleaning tasks)
- Preparing and serving coffee, food and drinks, clearing tables, washing dishes – getting dirty and leading by example
- Creating a welcoming, safe and inclusive environment for staff and customers
- Managing stock, inventory and ordering
- Provide coaching to baristas to ensure high performance
Administrative Operations:
- Adhering to Food Safe, Work Safe policy’s, and following BC Liquor laws
- Maintain compliance- Temp logs, fridge temperature logs.
Detailed Duty List:
- Open and close the cafe following all open/close procedures
- Ensure store cleanliness – plan and delegate daily and weekly cleaning tasks to barista team
- Support barista training and upskilling as directed by the cafe manager
- Count till at both open and close.
- Ensure cafe is secure before leaving at end of day
- Monitoring / adjusting weekly task list and delegating to team to ensure everything on list gets done to appropriate level
- Record and enter waste daily at end of day
- Receive invoices using Inventory Management software
- Weekly inventory to assist order placing
- Supporting Cafe manager with Monthly inventory counts (As required)
- Receive and rotate product as it is delivered to ensure freshness
- Maintain store organisation so product is stored safely and securely.
- Support Cafe Manager with event planning and execution
- Report maintenance issues to Cafe Manager and plan service as directed.
- Deal with customer complaints in a polite, respectful manner, enhancing customer experience
- Manage in store labour as required during shift in managers absence (Cutting labour when overstaffed)
- Ensure compliance for VCH- carry out temp checks and ensure cafe is food safe at all times.
- Ensure compliance with Liquor handling and serving.
Compensation
$20.00 - $27.00 per hour