The Cafe Supervisor role is an essential part of business in all of our Locations.  As a team leader, you believe in our social purpose and company vision, and drive your team using these principles.  The supervisor works closely with the store manager in guiding staff in efficient and successful daily operations of the location, whilst understanding and whole-heartedly embody our mission statement and core values. Anything that cannot be resolved must be escalated to the store manager.

You perform in your role with passion, and take upmost care as a representative of our brand and product, and are motivated to consistently deliver the excellent customer service expected of 5th Wave Coffee. Whilst providing a positive and inclusive environment for customers and staff, the supervisor is accountable for providing quality service and product in a safe and clean environment. Focus is placed on adhering to Food Safe and WorkSafe practices, consistently delivering and demonstrating to other staff excellent customer experience and maintaining product quality and stock control. In this role you assist, educate and support guests throughout their visit, creating an experience they will remember; making their day. You take pride in your work and your location, and endeavour to make meaningful difference, creating connections and living your craft. You live the Forecast Group core values and strive to apply these to all duties within this role.

Our company core values should guide all decision making and communication, in the pursuit of delivering best customer experience, employee experience and anticipating what is best for the store.

Ongoing training and development alongside the manager will enable the shift Supervisor to act as manager in the manager’s absence.