Regional Manager - Cafes (Vancouver)

Vancouver, BC, Canada .
full-time . March 10, 2025

Description

Regional Manager, Cafes is a key management position at Forecast Coffee. This position provides strategic leadership and direction to a team of Café Managers across Forecast locations in the Vancouver area and is tasked with delivering to a key set of financial and operational KPIs. Currently this role covers two cafes in Vancouver and West Vancouver with planned expansion to 5 cafes within 2 years.

This role exemplifies Forecast’s purpose and vision and acts with integrity to deliver on core company goals as a member of the Leadership Team.

Duties:

Cafe Operations

Oversee and direct the general operations of Vancouver cafes.
Provide direct support to Cafe Operations by directing Cafe Managers with a lead by example mindset and the ability to step in to operations in extreme circumstance such as Manager turnover.
Set goals and budgets for Vancouver cafes, track weekly to targets.
Perform quarterly reviews with Cafe Managers, Vancouver
Continue to build an inclusive working environment
Ensure training protocols are in place and followed for all new employees including onboarding, basic training, barista training and development plans in place for all
Elevate operating standards across all Vancouver locations within the structure of TFW
Customer service / hospitality
Store aesthetics and cleanliness
Signage, store branding and market up to date and relevant
Improving customer throughput
Monitor customer reviews and use as a tool to build a continuous improvement mindset at all cafés
Build a deeper coffee focus to underpin cafe operations and elevate our standing in the Vancouver coffee community
Work with Head of F&B to make sure food cost reduction processes are followed and rectified.
Embrace and live The Forecast Way by constantly looking for improvement and development opportunities.

People, Training & Development

Assess Cafe Manager role and training program and make recommendations for improvement
Create development plans for all Cafe Managers under your remit (quarterly & annual)
Work with Managers to set development and training plans for all team members
Assess basic & barista training program – make recommendations for improvement
Oversee rollout of improved training protocols with a focus on building industry leading program – big picture
Lead coffee tastings and cuppings with team to elevate knowledge

Delivering Financial KPIs

Deliver on all financial KPIs as set out in 2024 Budget
Revenue
Labour
Food Cost
Gross Margin
Consolidate and improve accuracy on reporting Food Cost
Spend time to learn Inventory Management software
Identify gaps in current use and create fulsome plan for how to maximize system
Assess current inventory process, streamline to make more efficient and accurate
Revenue Growth
Identify opportunities to improve revenue across Vancouver cafes. Engage Café Managers to take a leading role in bringing ideas forward for approval
Support Café Managers with rollout of new initiatives to improve performance
Perform regular profitability review to assess current menu and make recommendations for product mix.

Marketing & Branding

Work with Marketing Manager to develop a strategy that supports all café revenue growth
Act as intermediary between Café Managers and Marketing Manager to ensure both sides have all the information to execute strategy effectively.
Review external marketing materials (eg. Event posters) to make sure they represent Forecast and follow Branding Guidelines

Cafe Expansion

Be involved as a lead in cafe opening blueprint for opening of all future Cafes in your region.
Assist with openings outside of your region where required.
Working with full Cafe Ops team, develop future process to support continuing improvement of Forecast Cafe openings
Create hiring and training plans for new locations in your region
Give feedback to future cafe layouts

Requirements and Experience

5 years' experience in Cafe Management in a specialty coffee business
2 years' experience in multi-unit Management
Expert knowledge of POS operating systems
Extensive experience in working to KPIs and strategy for improvement
Experience in delivering high-level training across all aspects of cafes
A passion for and understanding of the Vancouver and beyond specialty coffee market
Excellent technological and IT skills
Valid Food Safe and Serving It Right certification
Experience negotiating with vendors

Compensation

$78,000.00 - $85,000.00 per year

Know someone who would be a perfect fit? Let them know!